Question 1

How long I have to wait until I'll get my order?

Accepted Answer

Our average 3.5 from approval of proofs. Time can vary depending on the season and workload.

Question 2

Do you ship to my country?

Accepted Answer

Yes! We ship worldwide.

Question 3

What is Your minimum order quantity?

Accepted Answer

There is no minimum. You can order even one piece. However, to get bulk pricing minimums must be met.

Question 4

What method of payment do You accept?

Accepted Answer

We accept PayPal and all major credit cards.

Question 5

What are the payment terms?

Accepted Answer

We require full payment before design stage. We do offer revisions.

Question 6

Return Policy

Accepted Answer

At Pneuma Designz Inc., we are focused on quality and providing the best possible products and service to each and every customer. Due to their specialized nature, we do not accept returns on custom orders. If for some reason you/your team are not 100% satisfied with your custom apparel, please contact us. We will assist you with any issues you may have.

Question 7

Turnaround Time

Accepted Answer

When you approve the proof, we will begin production of your jersey.  We will delivery to you within 3.5 weeks of approval.   
**Note**: Delivery times subject to change during peak season months

Question 8

What type of images do you need?

Accepted Answer

To make your jersey’s print with the highest quality possible, we prefer to use only vector graphics. When enlarged for a jersey, vector images will not become “pixilated” (fuzzy) as will Bitmap Images such as jpegs.

We can use Hi Res bitmap images (300+ dpi) if that’s all you can get. Please do not send images taken from the internet – they will almost never be usable.

Question 9

Proofs and revisions

Accepted Answer

Because we DO NOT use stock design templates we allow upto 2 free revisions. After that if you add or substitute logos, change colors or background, or make any other design changes after receiving the 2nd proof, there will be a $15 charge for each subsequent proof

Question 10

How do your jersey sizes run?

Accepted Answer

Our jerseys generally run a size small. If you wear an XL you may want a XXL for a more comfortable fit.

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